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Shipping Policy

Thank you for visiting and shopping at Modn.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates

Shipping charges for your order may vary from one location to another in the K.S.A.

Delivery delays can occasionally occur.



Shipment to P.O. boxes or APO/FPO addresses

 

Modn ships to addresses within the K.S.A., and K.S.A. Territories.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Modn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Modn is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.



International Shipping Policy

We currently do not ship outside the K.S.A.

Return Policy

Last updated: October 20, 2021
Thank you for shopping at Modn Telecom Store!
If, for any reason, you aren’t completely satisfied with a purchase you’ve made on our Store. We invite you to review our policy on returns and refunds.

Navigate to the Contact Us page if you have any inquiries or questions about our Returns and Refund Policy.

Interpretation

The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural, capitalized or lower-cased.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Modn Telecom, Al Shamsya Plaza, 4th Floor, Office No. 414, Riyadh, Saudi Arabia.


  • Products refer to the items offered for sale on the Service.


  • Orders mean a request by You to purchase Products from Us.


  • Service refers to the Website.


  • Website refers to Modn Telecom, accessible from https://modn.com/en


  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Refund Policy 

 

You can cancel Your Order by contacting us on contacts listed below, the Customer Support Team will get in-touch.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Conditions for Returns

In order for Items to be eligible for a return, please make sure that:

  • Products industrial issue.
  • Products OS issue.
  • Faults in delivery
  • The Products are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: